I had occasion during a call this week to want to observe what was causing a lot of threads to suddenly be made runnable, and thought I should share the DTrace that I wrote to do it. It's using the fbt provider so don't even think about considering the interfaces (more...)
This morning I had my manager tell me about a survey that was taken against one of my closed calls, where we had a very unhappy and dissatisfied customer.
On having a look at the survey comments, it looks like the dissatisfaction was with a completely different call, as the comments don't bear any resemblance to anything in that particular call.
I can understand that if you've had a poor experience, that if you get a survey call, you will want to use that opportunity to express your dissatisfaction, but, ...
It's really important that if you want your dissatisfaction to (more...)