Oracle Support Service Request Surveys

This morning I had my manager tell me about a survey that was taken against one of my closed calls, where we had a very unhappy and dissatisfied customer.

On having a look at the survey comments, it looks like the dissatisfaction was with a completely different call, as the comments don't bear any resemblance to anything in that particular call.

I can understand that if you've had a poor experience, that if you get a survey call, you will want to use that opportunity to express your dissatisfaction, but, ...

It's really important that if you want your dissatisfaction to (more...)