June 13 Webcast – Siebel: Solving the Next Generation of Business Challenges

Today’s customers are social, mobile, and more demanding than ever before. That’s why Oracle continues to add new capabilities to Siebel CRM – helping you keep pace with rapid technological change and growing customer expectations.

Register now for our live Webcast on Thursday, June 13 to discover how the latest (more...)

Aberdeen Webcast: Service Excellence

Transforming Service Centers Into Profit Centers

As customers demand improved service speed, efficiency and reliability, an organization's success has become increasingly dependent on optimizing the customer ownership experience. Those service organizations focused on providing easy, consistent, and relevant interactions across the customer lifecycle, including service and support delivery, are experiencing (more...)

How British Telecom is Creating Better Customer Experiences

Join Forbes contributor Bob Evans in conversation with BT Group, one of the world's largest telecom providers. Managing director Jean-Marc Frangos reveals how BT is leveraging cloud, mobile and social to innovate and provide an outstanding customer experience. It airs live today, April 9, at 11 Pacific / 2 Eastern. (more...)

Oracle’s Aaron Shidler on the Latest Innovations for Siebel CRM

Oracle’s Siebel CRM continues to deliver innovative new solutions to customers—including six major releases and a newly published product roadmap highlighting planned annual innovation packs through 2015. We asked Oracle's Aaron Shidler, vice president of CRM product strategy and management, to provide insight into Oracle's ongoing innovations and commitment to (more...)