Imagine If You Will – The Oracle HCM Cloud Solution Library

Foreword:  When I was young, I tried like heck to develop a Rod Serling imitation.  I was a big fan of The Twilight Zone series, including the various revivals.  Alas, I was unable to get anywhere close and eventually gave it up.  But I admittedly still love the phrase "Imagine if you will".  So it's cool that I get to use it here.  See?  Work can be fun.

Imagine if you will the opportunity to (more...)

Some Numbers on SaaS

It's money that matters
You know that it's true
It's money that matters
Whatever you do
               --From "It's Money That Matters" by Randy Newman

So we've just gotten through earnings announcements for several SaaS companies, including my own employer (Oracle).  And as the numbers come out, I see lots of different voices interpreting those numbers inaccurately.  Because SaaS has an entirely different business model from that of (more...)

Diving Into Deep Links

I had another one of those eye-opening customer experiences recently.  I was engaged in a web conference with an Oracle customer discussing some UX extensibility features that come out of the box with HCM Cloud Applications.  During the conference, we got into a brief demonstration that included utilization of some deep links. Went over pretty well, people got excited, we had a rousing exchange on the benefits of deep linking and I was feeling pretty (more...)

The Key To The Kingdom

I spend quite a bit of my time these days advising Oracle customers on implementing and using HCM Cloud Applications.  Makes sense, as that is the primary role of my group 😉  And I’m often asked about where I get my own information.  While I get some of it through hands-on experimenting and experience, I also have a treasure trove of online information.  And it’s all centralized.  And I’m going to share it…this is "the (more...)

Checking Out Chatbots

I recently spent a day with the Oracle Applications UX team in a Conversational UI for Enterprise SaaS workshop.  Let’s be clear…in the context of this workshop, “Conversational UI” is a spiffy term meaning chatbots for enterprise applications.  Amazing workshop put on by the UX team.  Made even better by including a mix of attendees ranging from neophytes like me up to experienced experts sharing their tips and tricks.

I learned quite a bit about (more...)

Web Services: REST vs SOAP

I was in the middle of a discussion earlier today about service-based integration for Oracle HCM Cloud.  In that conversation, someone asked me why anyone would ever use SOAP over REST.  My answer was pretty lengthy but, when I was done, someone said I ought to share it on my blog. 

Well, here's the thing:  my thinking on the subject is not original.  I simply communicate fundamentals I learned elsewhere.  And I'm big on (more...)

Notes From Orlando

I thought y'all would appreciate some notes from last week's OHUG conference in Orlando Florida.  So, in no particular order, my observations...
  • The sessions were pretty evenly divided between Oracle E-Business, PeopleSoft and HCM Cloud.  Right around 1/3 of total sessions for each track.
  • The mix of attendees, from what I could tell, were about half HCM Cloud users and half on either EBS or PeopleSoft.  And out of those on EBS or Peoplesoft, about (more...)

OHUG 2017 – What Looks Good To Me

So I’m headed to the OHUG 2017 conference next week.  As it is one of the few conferences I attend anymore, I’m pretty excited about going.  I’m particularly interested in information related to the implementation of Oracle HCM Cloud.  So, in  preparation for the conference, I thought I’d share some events and sessions that look good to me.

First, a few caveats about the following list.   I’m presenting twice myself, so I’m breaking my (more...)

Building and Buying

A few days ago, Vinnie Mirchandani wrote on his Deal Architect blog about a new era dawning in IT. The premise of the article is that more enterprises are building more than buying new IT.  As usual, Vinnie made me think.  In this cause, he made me pause and think about what I'm seeing from my worm's eye view of the Oracle ecosystem.

The trend of building new IT is certainly on the upswing.  As (more...)

HCM Cloud R12 – 3 Cool Things

Just to give y'all a taste for HCM Cloud R12 as it rolls out, here are 3 new features I find really cool.

1.  Home Page with Quick Actions 



The coolness here comes from being able to easily initiate an action without requiring the user to have any knowledge of the application structure, navigation, or work area organization.  Simply find what you want to do and do it.  And, for the security geeks out there, (more...)

Oracle HCM Cloud Extensibility – The Easiest Win

I've been doing quite a bit of work lately with Oracle HCM Cloud user experience extensibility...presenting, helping partners and customers, etc.  Seems like a hot subject of late, with lots of folks wanting to know more.  So let's get into it a bit.

Working in the Oracle HCM Cloud Center of Excellence, I see quite a few opportunities for wins that come up repeatedly.  You know what kind of win I mean: something that's easy (more...)

It’s A Matter Of Perspective

So I suppose that if I'm going to blow the trumpet and announce the resurrection of this blog, I'd better write something meaningful...

I'm in Northern California at Oracle HQ this week. It's always fun to observe what's happening here in Silicon Valley.  For example, I can see the tech market is still good...lots of employment ads on billboards between the San Jose and San Francisco airports.  And the highly-publicized drought is clearly broken: (more...)

Welcome Back, My Friends!

Welcome back, my friends
To the show that never ends
We're so glad you could attend
Come inside! Come inside!
                     -- From Emerson, Lake and Palmer's Karn Evil 9

Yup, it's true.  We're breathing new life into an old blog with the resurrection of ORCLville.

When I closed down ORCLville last year, it was over concerns regarding conflicts of interest over my employment with Oracle (more...)

All Good Things Must Come To An End

All good things must come to an end
           - Geoffrey Chaucer,  "Troilus and Criseyde", circa 1385

Time has proven repeatedly that Chaucer was right.  And, for this blog, the time has come to wrap it up and call it done.

When I decided to rejoin Oracle, I was well-aware of the risk that I might have to dial back or close down my professional presence on social media.  Oracle (more...)

Customer Service Thinking

My definition of good customer service is pretty simple:  deliver what you promise.  Period.  You can over-deliver and still make me happy.  But other than that, it's pretty simple.  Tell me what you promise you'll do.  If I sign up for the service, then delivery that service:  on-time, at the price you promised, and make it as easy for me as you promised.  That's it.

Earlier this week, I encountered back-to-back customer service failures with (more...)

Tools vs Products

I have a garage full of neat tools.  Drill press, miter saw, band saw, table saw, power sander, Dremel, several Milwaukee power drills and portable hand saws, gauges, clamps, vise grips...yeah, the works. But I've learned something over the years; other than other people with a shared interest in nifty tools, nobody cares about the tools I have.  What they care about is the speed, quality and cost involved in making things with those (more...)

Knowing Your Cloud From Your SaaS

I have recently spent far too much time in far too many conversations in which the terms "cloud" and "SaaS" are used interchangeably.  Let's be clear:  the two terms are not interchangeable as they describe very different concepts.

Cloud.  There are many definitions out there.  Marketers and sales people.  Engineers.  Industry analysts. The National Institute of Standard and Technology.  Frankly, most of those definitions are either wrong, or they're technically accurate while thoroughly useless. (more...)

What Is This COE Thing?

Since joining Oracle, I've heard this same question repeatedly:  "This Oracle HCM Cloud Center Of Excellence team you've joined...what do they do?"  So I thought I'd attempt to answer that question here in the hopes that people may get some benefit from it.

Be aware that you can search the web and find many definitions regarding a Center of Excellence is and what it does.  Forget that stuff, most of it does not (more...)

Pareto Rocks!

I'm a big fan of Vifredo Pareto's work.  He observed the world around him and developed some very simple concepts to explain what he observed.  Pareto was ahead of his time.

Some of Dr. Pareto's work is based on the Pareto Principle:  the idea that 80% of effects come from 20% of causes.  In the real world, we continually see examples of the Pareto Principle.

I've been conducting one of my informal surveys (more...)

Happy New Year: The Zode In The Road

Happy New Year!  No predictions from me for 2016...we've all seen how poorly that works out.  No resolutions either (although I may open a fitness gym called "Resolutions"...the place converts into a bar at the end of January).   Instead, I simply leave you with the wisdom of Dr. Seuss; something to consider as you kick off the new year.

The Zode In The Road 

Did I ever tell you about the young (more...)