All Good Things Must Come To An End

All good things must come to an end
           - Geoffrey Chaucer,  "Troilus and Criseyde", circa 1385

Time has proven repeatedly that Chaucer was right.  And, for this blog, the time has come to wrap it up and call it done.

When I decided to rejoin Oracle, I was well-aware of the risk that I might have to dial back or close down my professional presence on social media.  Oracle (more...)

Customer Service Thinking

My definition of good customer service is pretty simple:  deliver what you promise.  Period.  You can over-deliver and still make me happy.  But other than that, it's pretty simple.  Tell me what you promise you'll do.  If I sign up for the service, then delivery that service:  on-time, at the price you promised, and make it as easy for me as you promised.  That's it.

Earlier this week, I encountered back-to-back customer service failures with (more...)

Tools vs Products

I have a garage full of neat tools.  Drill press, miter saw, band saw, table saw, power sander, Dremel, several Milwaukee power drills and portable hand saws, gauges, clamps, vise grips...yeah, the works. But I've learned something over the years; other than other people with a shared interest in nifty tools, nobody cares about the tools I have.  What they care about is the speed, quality and cost involved in making things with those (more...)

Knowing Your Cloud From Your SaaS

I have recently spent far too much time in far too many conversations in which the terms "cloud" and "SaaS" are used interchangeably.  Let's be clear:  the two terms are not interchangeable as they describe very different concepts.

Cloud.  There are many definitions out there.  Marketers and sales people.  Engineers.  Industry analysts. The National Institute of Standard and Technology.  Frankly, most of those definitions are either wrong, or they're technically accurate while thoroughly useless. (more...)

What Is This COE Thing?

Since joining Oracle, I've heard this same question repeatedly:  "This Oracle HCM Cloud Center Of Excellence team you've joined...what do they do?"  So I thought I'd attempt to answer that question here in the hopes that people may get some benefit from it.

Be aware that you can search the web and find many definitions regarding a Center of Excellence is and what it does.  Forget that stuff, most of it does not (more...)

Pareto Rocks!

I'm a big fan of Vifredo Pareto's work.  He observed the world around him and developed some very simple concepts to explain what he observed.  Pareto was ahead of his time.

Some of Dr. Pareto's work is based on the Pareto Principle:  the idea that 80% of effects come from 20% of causes.  In the real world, we continually see examples of the Pareto Principle.

I've been conducting one of my informal surveys (more...)

Happy New Year: The Zode In The Road

Happy New Year!  No predictions from me for 2016...we've all seen how poorly that works out.  No resolutions either (although I may open a fitness gym called "Resolutions"...the place converts into a bar at the end of January).   Instead, I simply leave you with the wisdom of Dr. Seuss; something to consider as you kick off the new year.

The Zode In The Road 

Did I ever tell you about the young (more...)

More On Wearable Tech

I've been going through an amazing experience over the past month plus...purchased and began wearing an Apple iWatch.  Never really thought I would do so...kind of did it on the spur of the moment.  Plus a little push from my team lead at Oracle, who wears one and loves it.

Even after a month of wearing the iWatch, I can't really point at one particular feature that makes it worthwhile.  It's really more (more...)

The Times They Are A-Changin’

Come gather 'round people
Wherever you roam
And admit that the waters
Around you have grown
And accept it that soon
You'll be drenched to the bone
If your time to you
Is worth savin'
Then you better start swimmin'
Or you'll sink like a stone
For the times they are a-changin'.

                     -- From Bob Dylan's "The Times They Are A-Changin'"


Spent some time with (more...)

Be Quick, But Don’t Hurry

Over the month since I've joined Oracle, many people has asked about the work I'm doing here.  And, in all honesty, the work is so varied that I've had a difficult time describing it.

Yesterday, I was traveling from my home in Salt Lake to Oracle Corporate HQ in Redwood Shores.  Having landed in San Francisco, I was in a rush to get my rental car, make the drive to HQ, and get (more...)

The SaaS Race

So I've been back at Oracle for about a month now.  I'd say the biggest change so far is my perspective on trends in SaaS and Cloud.  Prior to gaining that perspective from the inside, I really did not have a full appreciation for just how early in the game we are.  Not just Oracle, but everybody.

During my undergrad days, when remote learning was done with smoke signals (no Internet yet), (more...)

Limitations

I've noticed a trend lately.  In working with various organizations in the early stages of evaluating SaaS, I'm hearing vigorous defense of limitations. "We can't go to the cloud because our business is so unique."  "We can't consider cloud because our data is too complex to migrate." "We can't entrust our data to a 3rd party."  While there are plenty of additional reasons, I'm sure you've noticed the two important words forming (more...)

About Bugs

Been a few weeks since I last checked in.  Onboarding with Oracle has been like drinking from a data firehose, so I've been a bit pressed for time...

As I write this, I'm sitting out on my backyard patio right around sundown.  It's been unseasonable warm here in Utah of late, so the flying bugs are out in abundance.  While they're a bit irritating, they're not the type of bugs I have on my mind (more...)

Know What Ya Got

There are two extremely bad decisions commonly made with enterprise software, and I see both take place every day.

This doesn't work the way we expect.  File a bug.


Over the years, my own experience tells me that two-thirds of bugs filed aren't really bugs.  What we really have is a user who fails to understand how the software works.  And, yes, we can always respond with RTM (or worse), but the stream of bugs (more...)

Here We Go Again

Yup, moving on one more time.  Hopefully for the last time.  I’m leaving Sierra-Cedar Inc. for a position as Sr. Director with Oracle's HCM Center of Excellence team.

As an enterprise software guy, I see the evolution of SaaS and Cloud as the significant drivers of change in the field.  I want to be involved, I want to contribute in a meaningful way, I want to learn more, and I want to be at the (more...)

The Golden Path

Geek Warning:  The Golden Path is a term in Frank Herbert's fictional Dune universe referring to Leto II Atreides's strategy to prevent humanity's ultimate destruction.

Just back from a little "stay-cation".  My batteries were running a little low, so it was good to recharge for a bit.  The #Beat39 theme continued to roll around in my brain and I want to share a predominant line of thinking from that.

Back in the olden (more...)

Old Becomes New – Maker Stuff

A bit of a personal tangent for this post, as I've experienced an interesting development in life recently.  I’m taking another run at the “Maker” concept after taking a few months away from it. And I’m coming at it from an entirely different angle.  The combination of data, radio waves and networks has piqued my interest.  Some background:

My father was an amateur radio operator back in the day.  It was one of (more...)

History Lesson

I'm a student of history.  There is so much to be learned from it.  Today's lesson comes from NASA and relates directly to enterprise software projects.

From 1992 to 1999, NASA launched 16 major missions under the umbrella of the "Faster, Better, Cheaper" or "FBC" program umbrella.  These unmanned space exploration missions included five trips to Mars, one to the Moon, four Earth-orbiting satellites and an asteroid rendezvous.  10 of the 15 missions were great (more...)

Beat 39

Let's start today's thought with a tidbit from the Standish Group's 2013 Chaos Report.  In that report, the Standish Group cheerfully shares that IT project success came in at 39%...cheerful because that is an improvement.  In other words, 6 out of 10 IT projects are failing to meet schedule, cost and quality objectives and we're thinking that's good news.  Yikes!!!

If we look at the numbers in SaaS carefully - regardless of vendor (more...)

Enterprise Software’s Life Lessons

Well, I ain't always right but I've never been wrong.
Seldom turns out the way it does in a song.
Once in a while you get shown the light
In the strangest of places if you look at it right.
                               - From Jerry Garcia's "Scarlet Begonias"

Somebody asked the other day what I've learned from from 25-plus years of working (more...)