It’s A Matter Of Perspective

So I suppose that if I'm going to blow the trumpet and announce the resurrection of this blog, I'd better write something meaningful...

I'm in Northern California at Oracle HQ this week. It's always fun to observe what's happening here in Silicon Valley.  For example, I can see the tech market is still good...lots of employment ads on billboards between the San Jose and San Francisco airports.  And the highly-publicized drought is clearly broken: (more...)

Welcome Back, My Friends!

Welcome back, my friends
To the show that never ends
We're so glad you could attend
Come inside! Come inside!
                     -- From Emerson, Lake and Palmer's Karn Evil 9

Yup, it's true.  We're breathing new life into an old blog with the resurrection of ORCLville.

When I closed down ORCLville last year, it was over concerns regarding conflicts of interest over my employment with Oracle (more...)

All Good Things Must Come To An End

All good things must come to an end
           - Geoffrey Chaucer,  "Troilus and Criseyde", circa 1385

Time has proven repeatedly that Chaucer was right.  And, for this blog, the time has come to wrap it up and call it done.

When I decided to rejoin Oracle, I was well-aware of the risk that I might have to dial back or close down my professional presence on social media.  Oracle (more...)

Customer Service Thinking

My definition of good customer service is pretty simple:  deliver what you promise.  Period.  You can over-deliver and still make me happy.  But other than that, it's pretty simple.  Tell me what you promise you'll do.  If I sign up for the service, then delivery that service:  on-time, at the price you promised, and make it as easy for me as you promised.  That's it.

Earlier this week, I encountered back-to-back customer service failures with (more...)

Tools vs Products

I have a garage full of neat tools.  Drill press, miter saw, band saw, table saw, power sander, Dremel, several Milwaukee power drills and portable hand saws, gauges, clamps, vise grips...yeah, the works. But I've learned something over the years; other than other people with a shared interest in nifty tools, nobody cares about the tools I have.  What they care about is the speed, quality and cost involved in making things with those (more...)