Webinar Preview: Get your Digital Assistant for Customer Service Online Before Black Friday

Uncategorized
| Oct 24, 2019

Shoppers aren’t the only group of people stressed out during the holidays. As they rush from store to store looking for bargains or last-minute gifts, or peruse company websites checking on product availability, another group is trying to handle the increase of questions or requests that shoppers have during this crazy time. This group, more commonly known as a customer service department, will see a *75% increase in customer queries during the holiday shopping season. (more...)

A Webinar Series for WebCenter Customers: What did you miss at Oracle OpenWorld and how can you use WebCenter with Microsoft Office

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| Oct 16, 2019

Fishbowl Solutions has been attending and sponsoring Oracle OpenWorld for over 10 years. While the topics and technologies have changed significantly over that time, and Oracle WebCenter has become less of a focus at the event, the Fishbowl team still always brings back new information regarding WebCenter from OpenWorld. That didn’t change this year. Across the presentations we gave and attended, as well as the WebCenter customer conversations we had, we have much to share (more...)