Oracle’s extended support – when is it free of charge

It’s such a simple, basic and old question I got from a colleague: “Do you have to pay for extended support?”.  And if so, how much I have to pay for it. So basic and yet… always have to check again  the waived support, what prices and where to find this information. It’s getting more important for Oracle Database 11g, which is at the end of the ‘waived’ support.

What kind of support (more...)