Taking the Mystic out of the Remote Diagnostics Agent (RDA)

| May 8, 2013

Ever wondered why you were asked for the RDA?

When you open an SR with support you may be asked to upload the RDA.   We realise that this my take you some time, however the RDA contains a lot of diagnostic information about your environment which may help us resolve the (more...)

Welcome to the NEW Portals Proactive Blog

| Apr 5, 2013


This is our first post and as such it is an opportunity to introduce ourselves and our mission. 

Who Are we?

We are a small team of support engineers working within the Middleware Portals Product Set. This includes:-


  • Oracle Portal
  • Oracle WebCenter Portal
  • WebCenter Interaction
  • WebLogic Portal