Cloud computing is the new normal. Process Excellence, Service Orientation is hygiene.

This weekend there was an interesting show titled "Cloud Computing, Beyond the Hype" on NDTV Profit

The show had Sunil Jose, vice president of applications at Oracle; Sanket Atal, CTO of; Sanjeev Prasad, CIO of Genpact, and Biswajeet Mahapatra, research director of Gartner as panelists. While the (more...)

Oracle BPM for BPOs: Lifecycle of an Outsourced Process

BPOs are Organizations that contract the operations and responsibilities of specific business processes from their customers. The nature of outsourcing of the process could be the complete process, a large segment process or even a specific function.

Largely their operations can be categorized into :

Front-office operations (contact centers): Contact (more...)