This weekend there was an interesting show titled "Cloud Computing, Beyond the Hype" on NDTV Profit
The show had Sunil Jose, vice president of applications at Oracle; Sanket Atal, CTO of Makemytrip.com; Sanjeev Prasad, CIO of Genpact, and Biswajeet Mahapatra, research director of Gartner as panelists. While the (more...)
BPOs are Organizations that contract the operations and responsibilities of specific business processes from their customers. The nature of outsourcing of the process could be the complete process, a large segment process or even a specific function.
Largely their operations can be categorized into :
Front-office operations (contact centers): Contact (more...)