"Oracle Service Cloud solutions meet our needs for a service-oriented,
cloud-based platform that requires no complex physical infrastructure.
With our new, centralized approach, we resolve 21,000 cases a month and
do so 75% faster than our initial estimates.” – says Jose Enrique Rey
Sanchez, SIEC Customer Service Manager, Eroski
Read the complete success story of Eroski with Oracle Service Cloud here
Modern Sales will enable your reps to Sell More, Know More and Grow
More. To compete and win, Modern Sales teams need new skills to sell to
today's customers. They must be mobile, productive and agile. You can
now leverage existing Siebel investments to take advantage of Oracle
Sales Cloud capabilities. Learn about Siebel and Sales Cloud integration
touch points and the planned roadmap for the coming year and view a
demo of what's available (more...)
Learn about the Oracle CX Cloud Integrations that are available today as
well as additional integrations that are on the roadmap.
Leading customer experiences need to bring
together the best in sales, marketing, service, social, and commerce
technologies. The Oracle CX solution portfolio contains all the pieces
you need to deliver optimized experiences across the customer lifecycle
at a lower cost. This session provides an overview of how the Oracle CX
Cloud Portfolio provides a (more...)
Oracle's pre-integrated solution connects sales and marketing activities
and increases the velocity of leads to opportunities. Learn how our CX
portfolio aligns processes and provides deeper customer insight.
webcast describes in-depth the existing integrations, customer
vignettes, and planned roadmap. Join Leslie Buhrer, Sr. Director of
Oracle Sales Cloud and Caryn Reddick, Sr. Director of Oracle Marketing
Cloud along with our product management experts to get your integrated
portfolio questions answered.
Take webinar replay here!
Product Management and GSE (Global Sales Engineering) are pleased to
announce the general availability of the new Financial Services CX
This environment is single instance
supporting five distinct Financial Services sub-industry demonstrations
including Retail Banking, Commercial Banking, Wholesaling Life and
Annuities, Wealth Management, and Mutual Fund Wholesaling. All five
demonstrations are rooted in Sales Cloud Release 8, and some include
other CX solutions such as OSN and Eloqua. This demo is based on
Talent Management Excellence Essentials is a go-to e-publication that covers talent, performance, and compensation strategies.
Mark Bennett, Director of Product
Strategy at Oracle, contributed an article entitled “Workforce
Reputation Management: Is social media the vital skill you aren’t
He starts with the premise that employees
on social media present opportunities, as well as risks for
organizations. When their presence is managed well, it can become a rich
source of influence, collaboration, and brand (more...)
Have you befriended
the Cloud? Or, perhaps you're still a bit skeptical about the benefits it can
Well, this independent report from Ovum takes all the legwork out of the cost
assessment for cloud and premise-based contact centre deployments ranging in
size from 50 to 750 seats, so that you can examine for yourself:
- The benefits of both cloud and premise-based contact
- Five-year cost (more...)
Social Relationship Management (SRM) is a product that helps you manage and
scale your (more...)
The Oracle team is pleased to invite your Oracle CRM Practice to a 5-day hands-on Oracle Sales Cloud Implementation Training. These Invite-Only hands-on workshops will be delivered by Oracle Development at No-Fee to Partners. They will consist of live Webex presentations, live demo, and hands-on laboratory exercises.
You can chose to attend either in-person or remotely (from any country in the World) to any of the scheduled events below.
Participants will have access to an (more...)
The pace of change, and the
need to modernize IT and simultaneously deliver business innovations such as
Social, Mobile and Cloud is stressing enterprise operating models as never
before. To be sure, success in both is an imperative in today’s dynamic business
environment. However, traditional packaged enterprise applications such as ERP
can no longer deliver upon the wide range of opportunities and challenges
facing IT Leaders. But (more...)