Eroski Resolves IT-Incident Issues 75% Faster and Reduces Costs by Centralizing Service for 38,000 Internal Clients with Oracle Service Cloud

"Oracle Service Cloud solutions meet our needs for a service-oriented, cloud-based platform that requires no complex physical infrastructure. With our new, centralized approach, we resolve 21,000 cases a month and do so 75% faster than our initial estimates.” – says Jose Enrique Rey Sanchez, SIEC Customer Service Manager, Eroski

Read the complete success story of Eroski with Oracle Service Cloud here

Modern Sales Enabled through Siebel and Oracle Sales Cloud Integration

Modern Sales will enable your reps to Sell More, Know More and Grow More. To compete and win, Modern Sales teams need new skills to sell to today's customers. They must be mobile, productive and agile. You can now leverage existing Siebel investments to take advantage of Oracle Sales Cloud capabilities. Learn about Siebel and Sales Cloud integration touch points and the planned roadmap for the coming year and view a demo of what's available (more...)

Oracle CX Cloud Integrations Update With a Spotlight on Oracle Sales Cloud Integrations Webinar

Learn about the Oracle CX Cloud Integrations that are available today as well as additional integrations that are on the roadmap.

Leading customer experiences need to bring together the best in sales, marketing, service, social, and commerce technologies. The Oracle CX solution portfolio contains all the pieces you need to deliver optimized experiences across the customer lifecycle at a lower cost. This session provides an overview of how the Oracle CX Cloud Portfolio provides a (more...)

Oracle Sales Cloud and Marketing Cloud Integration webinar for partners

Oracle's pre-integrated solution connects sales and marketing activities and increases the velocity of leads to opportunities. Learn how our CX portfolio aligns processes and provides deeper customer insight.

This webcast describes in-depth the existing integrations, customer vignettes, and planned roadmap. Join Leslie Buhrer, Sr. Director of Oracle Sales Cloud and Caryn Reddick, Sr. Director of Oracle Marketing Cloud along with our product management experts to get your integrated portfolio questions answered.

Take webinar replay here!

Oracle Sales Cloud Financial Services Demo Environment Now Available!

Product Management and GSE (Global Sales Engineering) are pleased to announce the general availability of the new Financial Services CX Demonstration Environment.

This environment is single instance supporting five distinct Financial Services sub-industry demonstrations including Retail Banking, Commercial Banking, Wholesaling Life and Annuities, Wealth Management, and Mutual Fund Wholesaling. All five demonstrations are rooted in Sales Cloud Release 8, and some include other CX solutions such as OSN and Eloqua. This demo is based on (more...)

Understanding Oracle Workforce Reputation Management

Talent Management Excellence Essentials is a go-to e-publication that covers talent, performance, and compensation strategies.

Mark Bennett, Director of Product Strategy at Oracle, contributed an article entitled “Workforce Reputation Management: Is social media the vital skill you aren’t tracking?”

He starts with the premise that employees on social media present opportunities, as well as risks for organizations. When their presence is managed well, it can become a rich source of influence, collaboration, and brand (more...)

Ovum Whitepaper: ‘Total Cost of Ownership of Cloud and Premise-Based Contact Centre Systems’

Have you befriended the Cloud? Or, perhaps you're still a bit skeptical about the benefits it can bring?

Well, this independent report from Ovum takes all the legwork out of the cost assessment for cloud and premise-based contact centre deployments ranging in size from 50 to 750 seats, so that you can examine for yourself:

  • The benefits of both cloud and premise-based contact centres
  • Five-year cost (more...)

Register Now! Oracle Social Relationship Management Implementation Boot Camp – London, 2-5 September

Oracle Social Relationship Management (SRM) is a product that helps you manage and scale your (more...)

Oracle Fusion HCM Cloud Implementation Trainings for EMEA partners: attend on-site or remotely!

The Oracle team is pleased to invite your Oracle HCM Practice to a 10-day hands-on Oracle HCM (HR & Talent) Cloud Implementation Training. These Invite-Only hands-on workshops will be delivered by Oracle Development at No-Fee to Partners. They will consist of live Webex presentations, live demo, and hands-on laboratory exercises.

You can chose to attend either in-person or remotely (from any country in the World) to any of the scheduled events below.

Participants will have (more...)

Oracle Sales Cloud Implementation Trainings for EMEA partners: attend on-site or remotely!

The Oracle team is pleased to invite your Oracle CRM Practice to a 5-day hands-on Oracle Sales Cloud Implementation Training. These Invite-Only hands-on workshops will be delivered by Oracle Development at No-Fee to Partners. They will consist of live Webex presentations, live demo, and hands-on laboratory exercises.

You can chose to attend either in-person or remotely (from any country in the World) to any of the scheduled events below.

Participants will have access to an (more...)

NEW on ORACLE.COM! Oracle Applications for every Business Need

All of our applications, all in one place. Whether your customer's focus is HCM, ERP, CX, EPM or Supply Chain Management, point them to the new applications page on Oracle.com

NEW on ORACLE.COM! Oracle Applications for every Business Need

All of our applications, all in one place. Whether your customer's focus is HCM, ERP, CX, EPM or Supply Chain Management, point them to the new applications page on Oracle.com

SOA: AppAdvantage FY15 kit

The pace of change, and the need to modernize IT and simultaneously deliver business innovations such as Social, Mobile and Cloud is stressing enterprise operating models as never before. To be sure, success in both is an imperative in today’s dynamic business environment. However, traditional packaged enterprise applications such as ERP can no longer deliver upon the wide range of opportunities and challenges facing IT Leaders. But (more...)