Industrial and complex original equipment manufacturers (OEMs) see great market potential and growth in the post installation/ commissioning services space. However, there are numerous challenges that OEMs face in scaling up the service business. Most of them believe that field service optimization is core to improving their competitive positions. Disjointed (more...)
Many companies recognize the importance of customer experience and emphasize a few select “customer touchpoints.”
Join HBR for a free webinar on September 17th as co-authors, Alex Rawson, Ewan Duncan, and Conor Jones, share insights about the importance of managing the entire customer experience. See program and register here
There have been numerous questions and rumours - not to say fuzz - about the recent Oracle agreement with Salesforce.com, which was including statements regarding the usage by Salesforce.com of Oracle products, as well as the limited usage by Oracle of some Salesforce.com products, especially in support of the (more...)
Customers today demand service the way they want it—through all channels, including social. Social media is a service channel built by customers on their terms.
A key step in executing an effective social media strategy is to start with your vision for #social customer service. Ask yourself and your team (more...)
After going live on its own Oracle Sales Cloud application one year ago, Oracle now relies on a single global deployment of its SaaS CRM tool to support its global sales operations—from opportunities to accounts to territories in 145 countries around the world.
The Cloud Service Promotion for Oracle Social Relationship Management has been extended for (FY14) Q2. For further details about this promotion, please contact your local Oracle CRM Sales Representative or myself.
Our partner CRMantra are exhibiting at OpenWorld again this year. If you or your customers want to discuss Mobile Sales, Mobile Service, CPQ for Cloud Applications or how they can provide a multitude of other complementary solutions for Oracle's CRM applications then you'll find them in the Mobile Enterprise Solutions (more...)
We are happy to introduce http://oracle.com/systemrequirements - a one-stop destination to System Requirements for Oracle Cloud Services.
In this public page, you will find all system requirements for running Oracle Sales Cloud, including OSN, Fusion Mobile Sales, CRM Desktop for Outlook, etc.
Systems Requirements for further Oracle Cloud (more...)
Please note that the next Oracle RightNow Implementation Bootcamps will take place in Reston (Viginia - USA) - on Oct 14-25. Further sessions are planned in Bengalore (India) and Sao Paolo (Brasil).
We are also planning a session in EMEA before the end of 2013. If you are interested, please register (more...)
How the New Release of Oracle WebCenter Sites Keeps Marketers in Step with Digital Experience Trends
Over the past few years, Digital Experience has tended to be a fast moving market. Driven by changing online consumer behavior, and fueled by key trends which include the demand for engaging mobile experiences that maximize efficiencies, simplification of multi-channel content management that support the reemergence of the brand site, (more...)
Delighting customers means being able to help them anywhere, including via #social media. Are you using social media to solve Customer Service issues?
Customer service is now viewed as a strategic profit center at nearly 70% of surveyed organizations, according to Aberdeen. Service organizations that focus on providing easy, consistent, and relevant interactions across the customer lifecycle, including service and support delivery, are experiencing higher levels of customer acquisition and retention and are (more...)
If you're attending the OPN Exchange conference at Oracle Open World 2013, register now for the OPN Specialist Test Fest, where you can take up to two OPN exams for free. Successful completion entitles you to be recognized as an OPN Certified Specialist! The offering is generous: 10 testing sessions (more...)
Following the Cloud Services Reseller Program announcement, please note that the Cloud Services Pricing page is now live on OPN. This includes Oracle RightNow, Oracle Fusion Cloud Service (including Oracle Fusion CRM Cloud Service), Oracle Social Relationship Management, Taleo as well as some Siebel CRM Component (Oracle ATG Click-to-Call, Live Help (more...)
The August 2013 release of Oracle RightNow Cloud Service (Oracle Service Cloud) delivers a broad range of improvements to Web Customer Service, Cross Channel Contact Center, Knowledge Management, and Policy Automation. Further details on the August 2013 product release are provided below.
August 2013 Quarterly Release information can be (more...)
CX @ Oracle OpenWorld 2013 will deliver a combination of strategy and technology sessions, mini-presentations, interactive journey mapping workshops, and demonstrations—to help you and your customers deliver on their CX/CRM initiatives. You will also discover how Oracle technologies can support business with both cloud and on-premise applications. You’ll hear Oracle’s (more...)
Siebel Essentials, a blog managed by the solution expert from Oracle University, Alexander Hansal, is the one place to go for everyone interested in Siebel, including products enhancements, add-on's, best practices, etc.
Siebel remains the undisputed leader in integrated CRM for large organisations, with 3'000+ active customers. Its new Siebel Open (more...)