Please note that the next Oracle RightNow Implementation Bootcamps will take place in Reston (Viginia - USA) - on Oct 14-25. Further sessions are planned in Bengalore (India) and Sao Paolo (Brasil).
We are also planning a session in EMEA before the end of 2013. If you are interested, please register (more...)
The You Tube Oracle Sales Cloud channel features 14 short videos (1' to 2' each) of Oracle Sales Cloud (Fusion CRM) best features, including the FUSE interface, Territory Management, Sales Predictor, Mobile access and Microsoft Outlook navigation.
Check the videos here
Over the past few years, Digital Experience has tended to be a fast moving market. Driven by changing online consumer behavior, and fueled by key trends which include the demand for engaging mobile experiences that maximize efficiencies, simplification of multi-channel content management that support the reemergence of the brand site, (more...)
Delighting customers means being able to help them anywhere, including via #social media. Are you using social media to solve Customer Service issues?
In this 3' video, we show you how the Oracle Service and SRM solutions help adressing the threat of customers raising their Customer Service Issues over the (more...)
Customer service is now viewed as a strategic profit center at nearly 70% of surveyed organizations, according to Aberdeen. Service organizations that focus on providing easy, consistent, and relevant interactions across the customer lifecycle, including service and support delivery, are experiencing higher levels of customer acquisition and retention and are (more...)
Following the Cloud Services Reseller Program announcement, please note that the Cloud Services Pricing page is now live on OPN. This includes Oracle RightNow, Oracle Fusion Cloud Service (including Oracle Fusion CRM Cloud Service), Oracle Social Relationship Management, Taleo as well as some Siebel CRM Component (Oracle ATG Click-to-Call, Live Help (more...)
The August 2013 release of Oracle RightNow Cloud Service (Oracle Service Cloud) delivers a broad range of improvements to Web Customer Service, Cross Channel Contact Center, Knowledge Management, and Policy Automation. Further details on the August 2013 product release are provided below.
August 2013 Quarterly Release information can be (more...)
CX @ Oracle OpenWorld 2013 will deliver a combination of strategy and technology sessions, mini-presentations, interactive journey mapping workshops, and demonstrations—to help you and your customers deliver on their CX/CRM initiatives. You will also discover how Oracle technologies can support business with both cloud and on-premise applications. You’ll hear Oracle’s (more...)
Siebel Essentials, a blog managed by the solution expert from Oracle University, Alexander Hansal, is the one place to go for everyone interested in Siebel, including products enhancements, add-on's, best practices, etc.
Siebel remains the undisputed leader in integrated CRM for large organisations, with 3'000+ active customers. Its new Siebel Open (more...)
We are planning a series of Eloqua Implemention Bootcamp for EMEA partners starting November in Europe (locations to be defined - probably Paris and London).
This training, also opening up access to an Eloqua demo environment, will be subject to specific T&C's and mandatory preparation work. Final selection of invitees and (more...)
In a collection of 18 YouTube short videos, you can get a complete view of Oracle Social Relationship Management Platform Products.
Check the most complete market SRM suite and get ready to boost your CX business with it!
A new partner marketing kit on OPN (access with your OPN Login): Oracle RightNow Cloud Service: Serve Your Customers Anywhere.
This kit can be used by Oracle partners for demand generation activities. Assets in the kit include a partner guidance document, copy blocks, webcasts, infographics, and more.
Oracle and Salesforce.com have recently announced some partnership. In order to highlight what is the exact nature of this partnership, all Oracle CRM customers, including Oracle CRM On Demand customers, will receive a communication which confirms that, beyond the areas of partnership, Oracle and Salesforce.com keep competing in the (more...)
We are happy to announce that the Guided Learning Paths for Oracle | Eloqua Sales & Pre-Sales are now available to OPN partners.
If you are interested in Eloqua news and upcoming training, please make sure to join the Oracle Eloqua Marketing Cloud Service Knowledge Zone to (more...)
The second Oracle Sales Cloud R7 Q&A Web Conference is on July 17th and covers CX Integrations. This is your opportunity to bring specific questions and hear from the experts. Please review the corresponding deck and/or recording prior to the web conference (see above for links). Submit your questions to (more...)
Improved Customer Experience is a key imperative of all organizations in today’s world. Cost reduction, on the other hand, is also a key objective in most companies, as margins are dropping and profit is declining. The Big Question is how to deal with both challenges in parallel? A possible answer (more...)