5 Tips for Budget-Friendly Training in the Modern Contact Center

| Apr 24, 2015
As contact center leaders you’re always being asked to do more with less. Agent training is no exception. Here are 5 tips for low or no cost ways to train agents from ICMI’s webcast featuring Justin Robbins (ICMI), Jana Meyers (American Century), Joe Landers (Oracle) and Kristine Chisholm (ICMI).

Tip 1: The Good, the Bad and the Ugly in Recorded Contacts

Encourage agents to share recorded contacts of positive customer interactions as well as negative (more...)