Oracle Service Cloud December 2014 Newsletter is here!

The Oracle Service Cloud December 2014 Newsletter is out! Check it for the latest news on co-browsing, agent console productivity, eMail service, customer showcases and many more....

Patch Set Update: Hyperion Data Relationship Management 11.1.2.2.311

The following Patch Set Update (PSU) has been released for Hyperion Data Relationship Management (DRM) 11.1.2.2.311.

This PSU download is available from the My Oracle Support | Patches & Updates section.

Hyperion Data Relationship Management (DRM) 11.1.2.2.311
Patch 20140150

Caution:
You are urged to carefully read and understand the following requirements.
Failure to comply may result in applying a patch that can cause your application to (more...)

Cyber security is goed, cyber-weerbaarheid (Cyber Resilience) is beter

Accepteer dat je wordt gehackt

Robbrecht van Amerongen

Robbrecht van Amerongen
Business Innovation Manager

Cyber security is een serieuze zaak. De bedreigingen die op ons afkomen beperken zich niet tot het missen van een aantal bestanden, het uitlekken van een adressenlijst of het uit de lucht halen van een website.

Inmiddels vormen IT-systemen een essentiële en serieuze rol in ons dagelijks leven. Het uitvallen of zelfs haperen van deze systemen kan drastische gevolgen hebben in de digitale en (more...)

OpenStack beim Solaris Tech Day am 13.01.15 in Köln

Am 13. Januar 2015 gibt es bei einem Oracle Tech Day in Köln eine ausgezeichnete Gelegenheit OpenStack im Allgemeinen und insbesondere die Implementierung in Solaris kennenzulernen. Mit Eric Saxe und Joost Pronk haben wir zwei Kollegen aus der Solaris-Entwicklung zu Gast, die OpenStack aus erster Hand vorstellen werden. Die Implementierung von OpenStack auf Solaris zeichnet sich insbesondere dadurch aus, dass sie in Nova die hocheffiziente Compute-Virtualisierung mit den Solaris Zonen und Kernel Zones einbringt und dazu (more...)

Oracle E-Business Suite Database 12c Upgrade Security Notes

When upgrading the Oracle E-Business Suite database to Oracle Database 12c (12.1), there are a number of security considerations and steps that should be included in the upgrade procedure.  Oracle Support Note ID 1930134.1 "Interoperability Notes Oracle EBS Release 12.0 or 12.1 with Oracle Database 12c Release 1 (12.1.0.1)" details the upgrade steps.  Here, we will document steps that should be included or modified to improve (more...)

New Adventures in Virtual Reality

Back in the early 90s I ventured into virtual reality and was sick for a whole day afterwards.

We have since learned that people become queazy when their visual systems and vestibular systems get out of sync. You have to get the visual response lag below a certain threshold. It’s a very challenging technical problem which Occulus now claims to have cracked. With ever more sophisticated algorithms and ever faster processors, I think we can soon (more...)

Oracle Fusion Middleware 12c Updates (2014/12/16)

| Dec 16, 2014
2014/12/16、Oracle Fusion Middleware 12c Media Pack の更新は、前回 2014/12/10 に下記のメディアを更新しましたが、その際、一つ前の古いメディアが残ったままであったため、それを削除させていただきました。
  • Oracle Cloud Adapter for Oracle RightNow Cloud Service
以上です。

Celebrating Social Campaigns with Michelle Lapierre of Marriott Rewards

An Interview with Michelle Lapierre (pictured left) from Marriott Rewards conducted by Angela Wells, Oracle Social Product Manager

Have you checked out the best and brightest in marketing? The recent Global Markie Awards honored excellence in marketing across a whole range of marketing categories. We are so happy that Marriott Rewards, an Oracle Social Cloud customer, won the Markie award for Best Social Campaign. The category was based on: 1) Effective use of social (more...)

SQL Developer: Format SQL with CLI

| Dec 16, 2014

I think it is well known that SQL Developer can format SQL and even it's customizable.

» How to Make Your Code Look Like Steven Feuerstein’s in Oracle SQL Developer

ask SQL Developer to format your code,

I think lesser known is that this is possible with command line.
Here's a sample run on Solaris. I think /dev/stdin and /dev/stdout work on UNIXen.


~/sqldeveloper/sqldeveloper/bin$ ./sdcli format input=/dev/stdin output=/dev/stdout <<EOF
> select    col1,
>
> col2         (more...)

SLOB 2.2 Not Generating AWR reports? Testing Large User Counts With Think Time? Think Processes and SLOB_DEBUG.

I’ve gotten a lot of reports of folks branching out into SLOB 2.2 large user count testing with the SLOB 2.2 Think Time feature. I’m also getting reports that some of the same folks are not getting the resultant AWR reports one expects from a SLOB test.

If you are not getting your AWR reports there is the old issue I blogged about here (click here). That old issue was related to a (more...)

Let There be SMEs…

(With apologies to the tune of Let There Be Peace on Earth, circa 1955)

Let there be SMEs on earth and let them explain to me.

Let there be SMEs on earth, those SMEs that can really see.

We don't know our users; What they do is a mystery.

Let us think like the others, fulfilling business needs.

Let SMEs begin with me. Let this be the moment now.

With every word I write, let (more...)

Updated: Using Third-Party Identity Managers with E-Business Suite Release 12

This article is an updated version of two earlier articles: one written for EBS 11i + SSO + OID, and another written for EBS 12 + SSO + OID.  Oracle Single Sign-On has been superceded by Oracle Access Manager (OAM).  This latest article covers the latest options for using EBS Release 12.x (12.0, 12.1, and 12.2) and Oracle Access Manager with third-party authentication systems.

Like most of our (more...)

One for the books: MDC ShipIt!

This latest post is from our own Mindi Cummins, who is joining our panel of bloggers here. Mindi is a Principal Product Manager with Apps UX and this week was her first trip to Guadalajara for our ShipIt Event! Watch for more posts from Mindi in the future.

⁞⁞⁞Mindi, driving the lunch bus

Mindi driving the lunch bus

Dasteel: “Why Marketing Needs To Get Serious About Customer Success”

Let’s say you’ve narrowed your online search to two hotels near Times Square to celebrate New Year’s Eve. One of the websites gives you all the dimensions, distances, and details of the property. The other includes images of people having fun in the lobby, favorable quotes from customers, and a useful 'things to do and see' column. Which hotel has you, the customer, at the center of its marketing?

In this post published in Oracle Voice/Forbes, (more...)

The New B2B Buyer Experience Ecosystem

A Guest Post by Justin King, B2B E-Commerce Strategist (pictured left)

E-commerce has a unique value proposition in B2B organizations. Of course, it is about customer acquisition, conversion, and average order value. But it also serves a bigger long-term purpose.

Customers are in more control than ever before. With 43 percent of Americans retiring in the next eight years, the next generation of buyers is emerging. And B2B purchasers of all types want more online (more...)

How to dial a phone number from Oracle Mobile Application Framework?

Sometimes you need to dial a number from within a mobile app and for my surprise that functionality was not directly exposed through the Oracle Mobile Application Framework APIs.

The Oracle MAF provides a component called Link (Go) available under the General Controls palette that can be used for navigation between pages but it can also be used to enable linking to external URLs.

Using the tel: URL scheme with the Link (Go) component gives (more...)

Managing Public Sector Social Media

by Eliot A. Jardines, Strategic Business Consulting Senior Director

Managing Public Sector Social Media

Social media engagement for public sector organizations presents some unique challenges, as well as an unprecedented means of effective citizen engagement. First, the legal, regulatory and political implications of social media postings can have lasting implications requiring proper vetting by the organization’s leadership and public affairs office. Any public sector social media solution should facilitate a governance process to ensure social media postings are keeping with (more...)

Oracle SQL Connector for HDFS on SPARC

This blog describes the steps necessary to configure Oracle SQL Connector for Hadoop Distributed File System (OSCH) to enable Oracle Database running on Oracle Solaris to access and analyze data residing in Cloudera HDFS running on an Oracle Big Data Appliance. The steps have been verified against a Cloudera Distribution including Apache Hadoop running in the Oracle Big Data Lite Virtual Machine. My configuration adventures regarding the Oracle Big Data Lite Virtual Machine and VirtualBox (more...)

Career Paths: No Regrets?

No, this isn't a picture of Jim Lein

When did you know what you wanted to be when you grew up?

High School? College? Still pondering that question? Do you have any regrets about your career choices?

Generally I don’t have regrets because a) they serve no purpose and b) every choice has a ripple effect. For example, had I not chose to be a low paid ski bum in my twenties I never (more...)

Multichannel enablement for Applications &ndash; hands-on workshop at OFM Forum 2015

image Agenda Highlights

74% consumers use at least 3 channels when interacting with an enterprise about customer service issues.

- Gartner

Multichannel Strategy Overview

Business scenario and demo walkthrough

  • Lab: Service Virtualization with Service Bus
  • Lab: Composite Portal with WebCenter Suite
  • Lab: Mobile App Integration with Mobile Suite
  • Securing multi-channel experience with Oracle Identity & Access Mgmt Suite

For details please visit our registration page here.

SOA & BPM Partner Community

For regular information on Oracle (more...)