Prasen Palvankar speaks on Adaptive Case Management
Oracle BPM Suite offers in-built adaptive case management capabilities to manage unstructured processes and empower the knowledge workers to improve customer experience.
Watch the video here.
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For an organization to respond in real-time it needs to acquire or develop systems
that can respond in real-time. Such systems need to be able to rapidly
determine that a response is required and determine also what the
appropriate and relevant response should be – they need to decide when
and how to act. These kinds of decision-making systems are known as
Decision Management Systems. To ensure that a response is delivered in
real-time, more (more…)