Just returned from Berlin, where, amongst other things, I visited restaurant called Dunkel.
Dunkel Unsicht Restaurant is where you are seated, served, and eat in total darkness (Dunkel means dark in German).
To begin with, you order from a set menu, in the light. Then, your assigned server appears, asks you to put your hands on their shoulders and to follow you downstairs into the darkness of the restaurant itself.
Into total blackness. (more...)
More about the Oracle Apps UX Innovation Events IoT Hackathon on the Usable Apps Blog.
I hate that “rockstar” tech industry metaphor.
The next time you hear that so-and-so is a “total UX rockstar” or about some other tech head being accorded the status, well here comes the real comparison to make:
Lenny Kravitz is a rockstar. Phil Lynott (God bless him) was too. People who work in UX and tech are not.
That said, if UX designers need to adopt any popular metaphor that resonates more accurately with (more...)
Cakes seem to be a popular storytelling vehicle in the UX world, and why not?
Cupcakes for the Cloud: Seen the Oracle Direct Sales Congress for FY16 in Dublin, Ireland
The very genesis of ERP, for example was in the tea and cake business in the UK after WWII. Since then, ERP UX has evolved in ways that tell one tasty story about how innovation in the enterprise keeps the entire business sweet.
Services: that’s really what’s at the heart of the IoT (Internet of Things) device conversation and what makes the user experience (UX) design of IoT different.
Think of your first KISS (Killer Integration Services, Simple) as the beginning of a love affair with ubiquitous connectivity of devices and data exchange through the cloud.
Oyster Card for transport in London. No card actually necessary!
I was just in Stockholm visiting a customer, and I noticed a new feature in my Volvo rental car: You could set the cruise control to a speed limit.
(apologies for the blurry picture, it was taken by my Narrative shirt pocket camera)
You drive the car as you would normally do, but when you approach the set speed, the car does not go any faster when you press the accelerator further. Unless you kick (more...)
There are a lot of security admins out there that are going to hate me for this post. There are a lot of system administrators, developers, and users, however, that will LOVE me for this post. The code I'm about to share with you will keep the logged in PeopleSoft user's session active as long as the user has a browser window open that points to a PeopleSoft instance. Why would you do this? I (more...)
Good usability is often seen as optional – something we can include in a system if we have the time and the resources for it. But sometimes, bad usability can cause economic damage. A couple of years ago, here in Denmark, a large, well-respected organization had to write manual checks for months to avoid having their phones cut off. The reason: Their new ERP system was so hard to use that invoices were not getting (more...)
Having working with Oracle Fusion Applications, I know what a modern, cutting-edge user experience for enterprise software looks like. Something like this:
But maybe they’re upping their game – according to job hunting site Glassdoor.com, SAP is looking for 58 User Experience engineers. A bit late to the game, given than Oracle is already shipping stuff like the (more...)
Safe driving has two components: Safe cars and safe drivers.
A Volvo car is built like a tank and is equipped with all kinds of safety features – it’s a very safe car. Unfortunately, Volvo has unthinkingly undone all the advances they have made on the car side of the equation by making the driver much more likely to cause an accident. How did they do that? With touchscreens, of course.
A driver in a (more...)
This is the dashboard of a Tesla S:
With a large touchscreen and very few physical buttons. A lot of design time went into building this. Very cool-looking.
This is the steering wheel of a Formula One racecar (which is incidentially the whole user interface of the car):
A small screen and a lot of physical buttons. A lot of usability engineering went into building this. Very useful.
If you are going to be handling (more...)
The company Nest, recently acquired by Google for the usual billions, makes smart thermostats and smoke detectors. Unfortunately, they did not think through the user experience of their Nest smoke and CO detector.
In principle, it’s great that you can turn off your smoke detector by waving your hand at it – like in “oh, cut it out, I just overcooked my microwave popcorn a bit.”
Less great is that if people experience an (more...)
The business wants IT to deliver a good user experience at low cost. Many people in IT considers these two goals to be conflicting, but they are not. The secret to good user experience at low cost is to use existing best practice, codified in User Experience Design Patterns.
So where do you get these magic, cost-saving design patterns? A good starting point is the very comprehensive library of UX design patterns that Oracle is (more...)
I’m off to the Netherlands for the first and finest Oracle User Experience Event in Europe, arranged by Oracle Platinum Partner AMIS Services BV at their offices in Nieuwegein.
AMIS and Oracle are pulling out all the stops – Oracle is flying in their top UX talent to speak, AMIS has lined up some of their experienced consultants, and they’ve even invited a few outside experts (like me).
I’ll be co-presenting with Killian Evers (more...)
Together with other leading experts on User Experience from Oracle like Vice President Jeremy Ashley, Managing Partner Lonneke Dikmans from Vennster and CTO Lucas Jellema from AMIS, I’ll be speaking at the OAUX Expo in the Netherlands on March 18th.
I’m speaking on two topics:
- How to tailor an application to your user’s needs without coding
- How to implement a good User Experience in Oracle ADF for the cases where you do need to write (more...)
I just had dinner with a very successful consulting colleague, and he told me he was returning his new BMW because he hated the software. Instead, was getting a Porsche that has physical buttons for the controls instead the touchscreen in the BMW.
He was happy with everything else about the car, but a poorly designed interface killed the deal. Just because you can add fancy features like a touchscreen doesn’t always mean you should. (more...)
Here is a way you might build a IT system: The users tell you what they want, and you build what they asked for. Sometimes you get it right, especially if you have good communication with end users and an iterative approach. Sometimes you get it wrong, especially if you (more...)
Why does some software gather rave reviews while functionally equivalent software never takes off?
Because of a relentless focus on good user interface, exemplified in their effort on eliminating “paper cuts”.
A “paper cut” is a little interaction that is in some way annoying or not quite right. It can (more...)
You know there are good User Experience Design Patterns. There are also anti-patterns – bad stuff done by people who don’t know better.